Shipping policy
Shipping Policy
Welcome to Telos Dental Technology! Below, you’ll find all the details about our shipping process, including costs, delivery times, and more. Please review this information to ensure a smooth shopping experience.
Shipping Locations
We currently only ship within New Zealand. At this time, we do not offer international shipping.
Processing Times
Order Processing: Orders are processed within 1-3 business days (excluding weekends and public holidays).
Order Confirmation: After placing your order, you’ll receive a confirmation email. If you don’t see it in your inbox, please check your spam/junk folder or contact us.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Delivery time estimates are as follows:
Standard Shipping: 2-5 business days
Note: Delivery times may vary due to unforeseen circumstances such as courier delays or extreme weather.
Tracking Your Order
Once your order is shipped, we’ll send you an email with your tracking number and a link to track your shipment in real-time.
Free Shipping
We offer free shipping on orders over $500.00. This will be automatically applied at checkout if your order qualifies.
Lost or Damaged Shipments
Lost Packages: If your package does not arrive within the estimated delivery time, please contact us at TelosDenTech@gmail.com. We’ll work with our courier partners to resolve the issue promptly.
Damaged Shipments: If your order arrives damaged, please email us within 48 hours of receipt with photos of the damage so we can assist you.
Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out to us at TelosDenTech@gmail.com or through our Contact Us Page.